(09-03-16)
Your Question: Would like to consolidate already consolidated packages
Please wait, an operator will be with you shortly.
You are now chatting with Randa W (Customer Service) – Live Support
Randa W: Hi, this is Randa, how can I help?
biscuit: I consolidated the packages already but I want to consolidate the already consolidated packages
Randa W: Give me one moment
Randa W: You have two consolidations that have been completed
Randa W: You would like for them to be combined, is this correct?
biscuit: Yes. would I incur charges for doing so?
Randa W: Yes, a $7.00 fee
biscuit: I would like to ask if u consolidate the packages do they start counting the 60 days grace in warehouse again?
Randa W: The 60 days are for each individual order included
Randa W: Not when the consolidation is completed
biscuit: how would i know how much charges are incurring on the packages after 60 days
Randa W: It is $1.00 per package per day after the 60 day mark has expired
Randa W: From the orignal delivery date
biscuit: yea where can i find how much has incurred since the date
Randa W: Each order in your account has a delivery date included
Randa W: For order ID’s xxxxx and xxxxx, they were both received on 12/21
Randa W: There will be storage on those packages
Randa W: Also, all packages received in your other consolidation will accrue storage fees as well
Randa W: There are 5 packages included in that consolidation
Randa W: In order to proceed with consolidating all orders, I will need to cancel the two consolidations within your account and you will need to submit a new consolidation request including all orders
Randa W: Do you want to proceed
biscuit: So i have to manually count them I suppose?
biscuit: Ok proceed
Randa W: OK, give me one moment
Randa W: If you would like to see how much your storage costs may be, you can log onto your account and proceed with the reshipment of those orders without submitting payment, the storage fees will all be listed for each
Randa W: I have now cancelled the 2 consolidations within your account
Randa W: You may proceed in submitting a new consolidation request
Randa W: Your looking at around $16.00 for each order that was received on 12/21 and $18.00 each for the orders received on 12/18
biscuit: Now there are many packages?
Randa W: Your consolidated ID xxxx contained 5 and the other consolidated ID contained 2 orders
biscuit: Do i need invoice removal again?
Randa W: If you have already selected this option in the item description, it has already been completed in the original consolidation requests
biscuit: the total charge is shown below does it include the invoice removal?
biscuit: it’s showing me 9 dollars for consolidation
Randa W: Yes, $7.00 for 5 packages then $1.00 for each additional package
biscuit: I selected invoice removal will it reflect in the consolidation 9 dollars or is it billed separately
Randa W: It is separate
Randa W: It is included in your total cost
Randa W: $3.00 per package
biscuit: I selected it before so do I select it again?
biscuit: when doing consolidation of the package
Randa W: It should already be selected, you do not have to change anything you have already entered
Randa W: Just click the ‘save and continue” button
biscuit: Ok done. So when you ship the package it is going to be shown as one lump sum instead of the shipping cost, storage cost, consolidation cost, etc
Randa W: All fees will be included in the total cost, there will be a breakdown of each fee in your account
biscuit: where in my account can i see this
Randa W: You won’t be able to see this until the consolidation is completed
You will be able to see the info of what is spent. Frankly it is not cheap. Shipping from US is expensive. I tried to ship a cable before 3usd with a 20 usd shipping cost. Not to mention when you ship across x figure and you pay gst then you get slapped with some sort of dollar advance payment fee for gst from your shipping agent like dhl and fedex. (If I didn’t remember wrongly it’s 20 dollars). Look at the figures too. There is a 5 dollar handling fee per package. Then there is also the consolidation fee.