cannot send at western union at singpost (10-12-16)

I queued for like 40 mins ended up the singpost counter staff told me I needed my IC to send. They are only a agent and while western union is able to do so with a driving license. I dun understand why would a western union don’t need ic and singpost as an agent need. I previously used singpost to send with my driving license before. I think this is just the bias of the counter staff.

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